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Fueling digital growth

The All-in-One Platform for Your Cloud Contact Center

The Platform Unifying Voice, Dialers, Video, SMS, Social Media, and AI Chatbots for Complete Customer Support.
Our Features

One Platform.
Unified Communication.

Our platform combines your business phone, team chat, and video conferencing in one simple place.

AI-Powered Cloud Phone System
Enterprise-grade VoIP with crystal-clear reliability and AI-driven routing, transcripts, and insights.
Integrated Team Collaboration
Messaging, file sharing, HD meetings—real-time collaboration, anywhere.
cutting-edge solutions

Accelerate Your Outbound Campaigns

Power Dialer

Automatically dials the next contact on your list as soon as an agent becomes available.

Progressive Dialer
Gives agents a short pause to review customer details before the next call auto-starts.
Predictive Dialer
Uses AI to dial multiple numbers and connect only live calls to agents.
Browser-Based (WebRTC)
Secure HD video anywhere—screen share, record, and collaborate effortlessly.
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intelligent analytics

AI-Powered Insights & Automation

Our AI platform automates support and analyzes every conversation, revealing deep insights that boost agent performance, ensure compliance, and improve CX.
AI-Driven Automation & Assistance

Automate 24/7 support with AI Chatbots and guide agents with real-time scripts via AI Agent Assist.

AI Conversational Insights

Use AI transcripts and sentiment analysis for instant coaching opportunities and compliance tracking.

INDUSTRY-SPECIFIC SOLUTIONS

Solutions Built for Your Industry

Healthcare & Financial Services
Ensure HIPAA & PCI compliance with secure, reliable, and auditable client interactions
Retail & Travel
Unify storefronts, booking systems, and online support into one seamless guest experience.
Technology & Logistics
Streamline technical support, coordinate dispatch, and provide real-time updates.
smart integrations

Your Integrated VoIP Phone

Get 50+ enterprise-grade PBX features built directly into your omnichannel desktop.
  • Total Call Control: Hold, transfer, barging, and whisper.
  • Smart Call Routing: Build multi-level IVRs &advanced ring groups.
  • Full Visibility: Manage call recordings, live analytics, and logs.

More than 50+ integrations with popular tools and services

Hear from our customers

Trusted by Businesses Worldwide

"Our support team was drowning in DMs. MCM's platform brought our Facebook, Instagram, and WhatsApp messages into the same queue as our voice calls. We can finally manage all conversations in one place. It's a lifesaver."

Maria V.

E-commerce Manager

"We switched to MCM for the predictive dialer, and our agent talk time tripled. Our outbound sales team is closing more deals and wastes zero time listening to unanswered calls or busy signals. The results are undeniable."

Mark Sorensen

Sales Director

"Training new agents used to take weeks. With AI Agent Assist, they get real-time scripts and knowledge base pop-ups during live calls. They sound like seasoned experts on day one, and our first-call resolution has skyrocketed."

Sarah L.

Training & Development Lead

"We finally sound like a Fortune 500 company. The Cloud PBX system let us build a smart, multi-level IVR that routes customers to the right department instantly. No more frustrated callers and no more manual call transfers."

David R.

Operations Manager

"The native Salesforce integration is flawless. My agents get a screen pop with the customer's full history before they even say hello. We log every call automatically. It's the key to personalized service without the manual data entry."

John Rogers

Customer Success Manager

A place where art and history come to life in every corner

Common Questions

Frequently asked questions

At MCM, we address all your inquiries regarding our innovative cloud contact center solutions.

An Omnichannel Contact Center unifies all your customer communication channels—like voice calls, SMS, email, and social media—into a single, unified agent desktop. This allows your agents to handle any conversation from any channel in one place.

AI Agent Assist is a real-time tool that works alongside your agents. It listens to conversations and automatically provides pop-up scripts, relevant knowledge base articles, and customer sentiment analysis. This helps agents resolve issues faster and reduces training time.

Yes. Our AI Chatbot is designed for seamless escalation. It can handle common questions 24/7 and, if a customer needs human help, it can intelligently route them to the correct agent with the full chat history and customer context already attached.
Our platform is built to be the hub for your tools. We offer native integrations for popular CRMs (like Salesforce). This enables features like automatic call logging (so all conversations are saved in the customer's record) and screen pops (so your agent sees the customer's CRM profile before they even answer).
WebRTC (Web Real-Time Communication) means our entire platform runs securely in your web browser. This is a huge benefit: there is no complex software to install, no desk phones are required, and your agents can log in and work from anywhere with just a laptop and an internet connection.
Absolutely. We make it easy to transfer your existing phone numbers to our platform through a process called "porting." Our dedicated onboarding team will handle the entire process for you, ensuring a smooth transition with no service interruptions.
Our platform is built with security and compliance at its core. We provide the tools you need to meet strict industry standards, including call recording encryption, audit logs, and secure data handling to support HIPAA (Healthcare) and PCI (Financial Services) compliance.

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